:  Dec 17, 2007



Overview

The video system combines a number of the networks and modules on the vehicle to provide a full entertainment package to the passengers.

Because of the complexity of the system, there are a variety of different techniques involved in diagnosing the system, as the networks used include medium speed controller area network (CAN), media oriented system transport (MOST), and other system-specific methods.

For information on the description and operation of the video system, refer to the relevant section of the workshop manual.

For information on the description and operation of the networks, refer to the Network Communications section of the workshop manual.

Inspection and Verification

. Verify the customer concern.

. Visually inspect for obvious mechanical or electrical faults.

Mechanical Electrical
  • Front touch screen display (TSD) installation and condition
  • Rear seat entertainment (RSE) screen installation and condition
  • Digital versatile disc (DVD) multi-changer installation and condition
  • Television antennae (two in each rear side window)
  • Fuses CJB - fuse 42P CJB - fuse 52P CJB - fuse 53P CJB - fuse 57P CJB - fuse 58P
  • Electrical harnesses
  • Fibre optic cable harnesses
  • Infotainment relay
  • Display screens
  • DVD multi-changer
  • Television tuner module
  • RSE module
  • Television antenna amplifiers (4)
  • Remote control and batteries

. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step

. Use the approved diagnostic system or a scan tool to retrieve any diagnostic trouble codes (DTCs) before moving onto the symptom chart or DTC index.
  Because the DTCs are stored in more than one module, a complete vehicle read is recommended.
Because the DTCs are stored in more than one module, a complete vehicle read is recommended.
  Make sure that all DTCs are cleared following rectification
Make sure that all DTCs are cleared following rectification

Symptom chart

Symptom Possible causes Action
The DVD does not operate
  • DVD multi-changer fuse blown
  • No power to display screens
  • Condensation
Check the DVD circuits for a short circuit causing fuse failure and rectify as necessary. Refer to the electrical guides. Check for power to the display screens, rectify as necessary. Refer to the electrical guides. Wait at least one hour for the condensation to dry out.
Remote control operation is unstable
  • Handset batteries low on power
  • Remote control receiver sensor or transmitter is dirty
Check and renew the batteries as necessary. Check and clean the receiver and transmitter as necessary.
There is no picture
  • The display screen is set to an incorrect mode
Use the switch on the back of the handset to select the correct mode.
Playback does not start
  • Disc is loaded upside-down
  • An incorrect format of disc is loaded
  • Parental lock is set
  • The setup menu is displayed
Check that the disc is correctly loaded. Check that the disc format is compatible. Cancel parental lock or check the rating of the disc. Press SET for at least 2 seconds to turn the setup menu off.
The picture is unclear or noisy
  • The disc is being fast forwarded or rewound
  • The vehicle battery power is low
The picture may be slightly distorted in fast forward or rewind modes. Check the vehicle battery condition and state of charge.
The image "freezes"
  • The disc is scratched
Load an undamaged disc.
NO MAG is displayed
  • There is no magazine loaded into the DVD multi-changer
Load a magazine.
NO DISC is displayed
  • There is no disc loaded into the magazine
  • The disc is dirty
Load a disc into the magazine. Clean the disc as necessary.
REGIONAL CODE VIOLATION is displayed
  • The disc loaded does not match the regional code number
Load a disc which matches the regional code number.
VIDEO SIGNAL IS NOT CORRECT is displayed
  • An NTSC disc is loaded into a PAL system, or vice versa
Load a disc of the correct format.
HI TEMP is displayed
  • The system protective circuit is activated as it has detected a high temperature
Turn the power OFF on the unit and then back on again. If the display does not clear, leave the power off until the temperature decreases and turn the power ON again.

DTC index

:
  Generic scan tools may not read the codes listed, or may read only 5-digit codes. Match the 5 digits from the scan tool to the first 5 digits of the 7-digit code listed to identify the fault (the last 2 digits give extra information read by the manufacturer-approved diagnostic system).

DTC Description Possible causes Action
B100E25 Video Input "A"
  • Television/Rear seat entertainment video input disconnected
  • TV/DVD malfunction
Check that the input is connected and that the system is transmitting.
B101025 Video Input "C"
  • Rear camera video input disconnected
  • Camera malfunction
Check that the input is connected and that the system is transmitting.
B1A0016 Control module
  • Control module circuit voltage below threshold: Voltage less than (master control module voltage - 2V) for > 10 seconds
  • Battery voltage low
  • Control module circuit High resistance
Check the battery condition and state of charge. Refer to the relevant section of the workshop manual. Check the module power and ground circuits. Refer to the electrical guides.
B1A0017 Control module
  • Control module circuit voltage above threshold
  • Battery voltage high (overcharging)
  • Control module circuit short circuit to power
Check the battery condition and state of charge. Refer to the relevant section of the workshop manual. Check the module power and ground circuits. Refer to the electrical guides.
B1A0044 Control module
  • Rear entertainment control module - data memory failure
Refer to the warranty policy and procedures manual if a module is suspect.
B1A0048 Control module
  • Control module supervision software fault
Configure the module using the approved diagnostic system. Refer to the warranty policy and procedures manual if a module is suspect.
B1A0049 Control module
  • Amplifier internal electrical failure (can be set in more than one module)
  • Touch screen display (TSD) internal electrical failure (can be set in more than one module)
Check the power and ground circuits to the module. Refer to the electrical guides. Refer to the warranty policy and procedures manual if a module is suspect.
B1A0098 Control module
  • Rear entertainment control module, component or system over-temperature
Check the module and circuits. Refer to the electrical guides. Clear the DTC and retest. Consider the atmospheric conditions before condemning a module.
B1A5611 Antenna
  • Antenna circuit short circuit to ground
Refer to the electrical guides and check the antenna circuit. Refer to the guided diagnostic routine for this code on the approved diagnostic system.
B1A5612 Antenna
  • Antenna circuit short circuit to power
Refer to the electrical guides and check the antenna circuit. Refer to the guided diagnostic routine for this code on the approved diagnostic system.
B1A5613 Antenna
  • Antenna circuit high resistance
Refer to the electrical guides and check the antenna circuit. Refer to the guided diagnostic routine for this code on the approved diagnostic system.
B1D5079 Digital Disk Player
  • Digital versatile disc (DVD) changer mechanical fault Error report from AiNet
Check for a mechanical fault (jammed magazine, etc). Rectify as necessary.
B1D5093 Digital Disk Player
  • Digital versatile disc (DVD) changer is not responding
  • Communication error between the main and DVD microprocessors No response from AiNet
Refer to the electrical guides and check the AiNet circuits. Rectify as necessary.
B1D5098 Digital Disk Player
  • A high temperature condition has been detected
Check the installation of the DVD module. Make sure there is sufficient airflow. Clear the DTC and retest. Consider the atmospheric conditions before condemning a module.
B1D5511 Antenna #2
  • Antenna 2 circuit short circuit to ground
Check the antenna and circuits. Refer to the electrical guides.
B1D5512 Antenna #2
  • Antenna 2 circuit short circuit to power
Check the antenna and circuits. Refer to the electrical guides.
B1D5513 Antenna #2
  • Antenna 2 circuit High resistance
Check the antenna and circuits. Refer to the electrical guides.
B1D5611 Antenna #3 circuit
  • Antenna 3 circuit short circuit to ground
Check the antenna and circuits. Refer to the electrical guides.
B1D5612 Antenna #3 circuit
  • Antenna 3 circuit short circuit to power
Check the antenna and circuits. Refer to the electrical guides.
B1D5613 Antenna #3 circuit
  • Antenna 3 circuit High resistance
Check the antenna and circuits. Refer to the electrical guides.
B1D5711 Antenna #4 circuit
  • Antenna 4 circuit short circuit to ground
Check the antenna and circuits. Refer to the electrical guides.
B1D5712 Antenna #4 circuit
  • Antenna 4 circuit short circuit to power
Check the antenna and circuits. Refer to the electrical guides.
B1D5713 Antenna #4 circuit
  • Antenna 4 circuit High resistance
Check the antenna and circuits. Refer to the electrical guides.
B1D5811 Television Output
  • Television output circuit short circuit to ground
Check the television output circuits. Refer to the electrical guides.
B1D5812 Television Output
  • Television output circuit short circuit to power
Check the television output circuits. Refer to the electrical guides.
B1D5813 Television Output
  • Television output circuit High resistance
Check the television output circuits. Refer to the electrical guides.
B1D8193 Rear Left Display Module
  • Left hand rear display is not responding
  • Communication error between the main and left hand display microprocessors
  • No response from the IS bus
Check the IS bus circuits. Refer to the electrical guides.
B1D8198 Rear Left Display Module
  • A high temperature condition has been detected
Clear the DTC and retest. Consider the atmospheric conditions before condemning a module.
B1D8293 Rear Right Display Module
  • Right hand rear display is not responding
  • Communication error between the main and right hand display microprocessors
  • No response from the IS bus
Check the IS bus circuits. Refer to the electrical guides.
B1D8298 Rear Right Display Module
  • A high temperature condition has been detected
Clear the DTC and retest. Consider the atmospheric conditions before condemning a module.
U1A0131 Communication Link :
  'NO NAVIGATION AVAILABLE' message is displayed

  • Navigation module - touch screen display (TSD), gigabit video interface (GVIF) fault
  • GVIF disconnected
  • GVIF - short to ground, power, open circuit
Check for correct connection of GVIF circuit connectors. Refer to the electrical circuit diagrams and check the multi-media module GVIF circuits for short to ground, power, open circuit
U1A1731 Incomplete MOST Ring Reported By REM
  • No signal from the rear entertainment module (REM)
  • Fibre optic ring break condition reported
Carry out the general MOST test. Refer to the Network Communications section of the workshop manual and in the approved diagnostic system.
U1A2087 Incomplete MOST Ring Reported By TVM
  • No signal from the TV module (TVM)
  • Fibre optic ring break condition reported
Carry out the general MOST test. Refer to the Network Communications section of the workshop manual and in the approved diagnostic system.
U300068 Control Module
  • Audio unit event information - MOST transceiver overheating
Refer to the electrical guides and check the power and ground circuits to the component. Check the MOST circuit. Carry out the general MOST test. Refer to the Network Communications section of the workshop manual and in the approved diagnostic system. Refer to the warranty policy and procedures manual if a module is suspect.